Refund policy

If you wish to make a return, you can contact me at aleksandra@buyanova.com. There is a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that due to the nature of ceramics the products that I sell are fragile, so you need to be careful with them and the responsibility of securely packing them for sending and the cost of sending them back will be on you. In any case please first contact me before sending back. It goes without saying that the goods should be not damaged to be eligible for return. You’ll also need the receipt or proof of purchase.

Please note that custom products (such as special orders or personalized items) can not be returned.

Unfortunately, I cannot accept returns on sale items or gift cards.

Please note that I pack very securely to protect the items from damaging, but it is still possible for something to happen during delivery, as ceramics and porcelain is inherently fragile and delivery companies under rare circumstances may be careless. So please make sure that you open the box and check the contents of the package thoroughly when it is delivered to you before signing on the receipt form. In any case, whether the package was handed to you or left on your doorstep, if you find that the contents was damaged, immediately contact me and send me the photos, then immediately contact your local delivery company and ask them to do the damage appraisal, then wait for further instructions from me and from the delivery company. You should keep the box and all the packaging exactly as it was for the inspection. Do not throw away the box or packaging until the case is fully resolved, please always wait for my confirmation. The contents of the packages is always insured, but in order to successfully claim the insurance the correct procedure should be followed. Please note that I will only refund you for the damaged items if the correct procedure is followed.