Shipping policy

Packages can be shipped internationally via DHL to any country to which DHL shipping is possible, this is basically worldwide with exception of a very few countries that are currently restricted. If your country is not available for checkout for some reason, please contact me and I will double check if it is possible to send to you.

Shipping price is calculated during checkout. Orders are shipped from Germany. DHL delivery times are usually 3-8 days within EU and 10-20 days for the rest of the world.

Note for the USA customers: Due to recent changes in US customs, delivery to the USA can now only be done with DHL Express, which is more expensive. Additionally you will now have to pay customs fees. You can message me for the cheaper delivery option, but in this case it will take up to 3 months to deliver the order, and customs fees will have to be paid anyway.

Please note that I do everything myself, so I also need time to prepare the package for delivery, which is usually extra 3-4 days.

When delivering outside of European Union, taxes, customs fees or import duties may apply. You are responsible for paying these taxes, fees and duties to your local authority. For precise information about the costs involved, please contact your local government or post office. 

Please note that I pack very securely to protect the items from damaging, but it is still possible for something to happen during delivery, as ceramics and porcelain is inherently fragile and delivery companies under rare circumstances may be careless. So please make sure that you open the box and check the contents of the package thoroughly when it is delivered to you before signing on the receipt form. In any case, whether the package was handed to you or left on your doorstep, if you find that the contents was damaged, immediately contact me and send me the photos, then immediately contact your local delivery company and ask them to do the damage appraisal, then wait for further instructions from me and from the delivery company. You should keep the box and all the packaging exactly as it was for the inspection. Do not throw away the box or packaging until the case is fully resolved, please always wait for my confirmation. The contents of the packages is always insured, but in order to successfully claim the insurance the correct procedure should be followed. Please note that I will only refund you for the damaged items if the correct procedure is followed.

If you have any questions about shipping and delivery, please feel free to get in touch with me so that I can reply to you.